“Today’s advanced care. Yesterday’s personal attention.” This quote above has become our daily motto. It’s something we strive for each and every day. In order to accomplish this kind of service, we have to get additional training. As most of you know, all of us at Dr. Pyle’s office are often “sent away” to continuing education. Well, this time, Dr. Pyle let the education come to us!
Mary Lynn Wheaton, the consultant team leader at the Pride Institute, came all the way from San Francisco, CA for an in-house 2 day educational course. The Pride Institute is the nation’s leading practice management company that was started over 30 years ago by the late Dr. Jim Pride. Dr. Pyle worked closely with Dr. Pride and his staff, especially Mary Lynn, in developing his practice into the unique dental practice that many of you have witnessed firsthand!
As you know, dentistry is not only about exceptional technical skills. It’s also about working with people. Our patients are not just patients here at Dr. Pyle’s office; we feel our patients are part of our family! We are constantly looking for better ways to serve all of you, ways to make your appointments timelier, less stressful, and in these challenging economic times, more affordable.
So, we spent 2 full days looking for ways to help you, our patient! Mary Lynn did a wonderful job in customizing her visit for our office. We learned better verbal skills, better examination skills, as well as throwing in a little fun along the way.
Here are a few quotes from some of the staff:
“Everyone left the Pride meeting on Friday feeling fired up and ready to start implementing the new things we learned and start doing things we might have forgotten.” Angie
“There were several new employees who had never worked with a consultant before. To say the least, it was an eye opener, realizing the detail that goes in to making each patient’s visit a true “experience”.” Liz
“We made an “action list” to be sure we followed through on all the items we talked about for the 2 days. That way we’ll be sure the practice runs more smoothly and efficient, ultimately benefitting our patients.” Monica
“Normally our office would go to a course with several other offices. With the in-house visit, we were able to fully customize all of our ideas to our practice.” Barb
So, there you have it! Just another example of the lengths all of us will go to make your visit outstanding! Please ask us about our course the next time you’re in the office. We’d love to tell you about it!
Liz, Expanded Duty Dental Assistant